Reservation Useful Info

How will I receive the confirmations of my reservation?

All your travel documents, i.e. air & boat tickets, hotel vouchers, car and transfer vouchers, are sent instantly on your email, as soon as the payment procedure has been successfully completed and you have finalized your reservation. In case you don’t receive your travel documents, please contact us.

What if cancellation fees apply?

Depending on the terms and conditions of your reservation, you will be refunded the amount you are entitled.

Can I change/cancel my hotel reservation, and if yes, how?

In case you need an alteration on your booked service, please contact us in order to advise you with the terms and conditions of altering or cancelling your reservation.

How can I make a hotel reservation ?

You can easily proceed with your hotel, or any other service, reservation through our online platform by just clicking on the online booking section or by contacting us directly by email or phone.

What will be the cost of a potential change/cancellation of my ticket?

Depending on the fare class, as well as the airline policy, the penalty of changing a ticket might vary. Either there should be no penalty, or some extra charge, or even in some cases is completely forbidden to change the ticket. Similarly, cancelling a ticket might occur with a full refund of your money or a non refund. Before issuing your air ticket, contact our experienced personnel, to inform you with the fare policy.

Can I change/cancel my air ticket reservation, and if yes, how?

In case you need a change on your flight ticket or completely cancelling it, please feel free to contact us, in order to advise you your ticket reservation allows any kind of amendment, and if yes what is the appropriate procedure to proceed with it.

How do I obtain Trip Notes/itinerary for full details of my trip?

Make sure you bring these with you. Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Trip Notes, please visit your trip’s specific facts page on our website. The Trip Notes are accessible at the top of this page.

Traveler’s Useful Info

What travel documents do I need?

Travelling within Greece

If you are a EU citizen and you are travelling within Greece, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters). In case you own an old type ID Card (issued until 2000 and handwritten), in order to be valid, it must not be damaged, ripped or timeworn.

  Travelling abroad, within Schengen zone

If you are a EU citizen and you are travelling abroad, but on the Schengen zone, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters) or with passport.

EU Countries within Schengen Zone

AUSTRIA

LICTHENSTAIN

BELGIUM

LUXEMBURG
FRANCE

MALTA

GERMANY

NORWAY

DENMARK

NETHERLANDS
SWITZERLAND

HUNGARY

GREECE

POLAND

ESTONIA

PORTUGAL

ΙTALY

SLOVAKIA

ICELAND

SLOVENIA

SPAIN

SWEDEN

LATVIA

CZECH REPUBLIC

LITHUANIA

FINLAND

 

Travelling abroad, non Schengen zone

If you are a EU citizen and you are travelling abroad, but not in the Schengen zone, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters) or with passport.

EU Countris – non Schengen zone

BULGARIA
UNITED KINGDOM
IRELAND
CROATIA
CYPRUS
RUMANIA

 

For trips to: Albania, Bosnia and Herzegovina, Georgia (Tbilisi), Montenegro, Fyrom, Serbia and Turkey you are allowed to travel with a new type ID card.

 

Travelling in any other country, not listed above, a valid passport is required only.

Driving licenses and credit cards are not considered as valid travel documents.

 For more information regarding Greek ID issuance, please click here 

For more information regarding Greek Passport issuance, please click here

What if I need Special Assistance?

We are at your disposal to provide you a comfortable and relaxing trip. If you require any kind of special assistance (e.g. wheel chair), you just have to point it towards us, and we will make sure that it happens.

I want to travel with my pet. Is this possible?

Every airline company and country, has different policies about pet transportation. Let us know if you want to travel with your pet and we will inform you accordingly with all specific regulations and necessary travel documents that might be needed.

When will be the online check in available for my flight?

Most airlines offer the possibility to complete the web check in 24-48 hours before flight. Complete, quick and easily, now your web check in, through our online check in session.

Is Online web check in necessary?

Web check in is vigorously used, nowadays, from the majority of the population, as it facilitates the check in and boarding procedures at the airport. In some airlines (e.g. Ryanair, EasyJet), web check in is compulsory, and if not completed before arriving at the airport, then extra penalties are applied.

What I cannot carry with me on my hand baggage?
  • Any kind of weapons
  • Pointed or sharp objects or guns
  • Any blunt instrument
  • Explosive and flammable materials
  • Chemical and toxic substances
  • Liquids over 100ml
What if I want to add extra bag?

Should you need excess bags or kilos in your itinerary, please contact us to inform you with the additional cost.

What is the cabin baggage and baggage allowance limit?

Every airline company follows its own rules regarding the baggage and cabin baggage allowance. For more information concerning the rules and the bags allowance, please contact with us or with your airline company.

Below you will find a detailed list with the most common airlines and their bag allowance.

 

Airline Company Allowed Hand luggage Allowed Check in Bag
Aegean Airlines 56cm length Χ 45cm height Χ 25cm width

Max 8 kgs

   GoLight: 0 pieces

   FLEX: 1 piece 23kgs

   Business: 2 pieces 32kgs

   158 cm length max.

Alitalia

 

55cm length Χ 35cm height  Χ 25cm width

Max 8 kgs

  Light : 0 pieces

  Economy: 1 piece 23kgs

  Business: 2 pieces 32kgs

  158 cm length max.

Austrian

 

55cm length  Χ 40cm height Χ 23cm width

Max 8 kgs

  Light: 0 pieces

  Economy : 1 piece 23kgs

  Business: 2 pieces 32kgs

  158 cm length max.

British Airways

 

56cm length Χ 45cm height Χ 25cm width

Max 8 kgs

  1 piece 23 kgs
Brussels Airlines

 

56cm length Χ 45cm height Χ 25cm width

Max 12 kgs

  Light: 0 pieces

  Economy : 1 piece 23kgs

  Business : 1 piece  32kgs

  158 cm length max.

Easy Jet

 

56cm length Χ 45cm height Χ 25cm width

Max 8 kgs

  1 piece 23 kgs max .
Iberia Airlines

 

56cm length Χ 45cm height Χ 25cm width

Max 8 kgs

  Economy : 1 piece 23kgs

  158 cm maximum

  Full economy : 2 pieces 23kgs

  158 cm max

  Business plus :  3 pieces 23kgs 158 cm     max

KLM

 

56cm length Χ 35cm height Χ 25cm width

Max 12 kgs

  Light  : 0 pieces

  Classic : 1 piece 23kgs

  158 cm length

Lufthansa

 

56cm length Χ 40cm height Χ 25cm width

Max 8 kgs

  Light: 0 pieces

  Economy : 1 piece 23kgs

  Business: 2 pieces 23 kgs

  158 cm length max

Olympic Air

 

56cm length Χ 40cm height Χ 25cm width

Max 8 kgs

  GoLight: 0 pieces

  FLEX: 1 piece 23kgs

 

Ryanair

 

56cm length Χ 40cm height Χ 25cm width

Max 10 kgs

  1 piece 15 or 20 kgs
Skandinavian (SAS)

 

56cm length Χ 40cm height Χ 23cm width

Max 8 kgs

  SAS Go Light : 0 pieces

  SAS Go Plus : 1 piece 23 kgs

  SAS Business: 2 pieces 32 kgs

SWISS

 

56cm length Χ 40cm height Χ 23cm width

Max 8 kgs

  Light : 0 piece

  Classic : 1 piece 23kgs

  158εκ maximum

Turkish Airlines

 

56cm length Χ 40cm height Χ 23cm width

Max 8 kgs

  Business : 1 piece 30 kgs.

  Economy : 1 piece 20 kgs    

  Promotional : 1 piece 15 kgs

Vueling

 

56cm length Χ 40cm height Χ 20cm width

Max 10 kgs

  1 piece 23 kgs max

  158cm length max

United

 

22 cm x 35 cm x 56 cm   Economy : 1 piece 23 kgs

  Business : 1 piece 32 kgs

Air Serbia

 

40 × 20 × 55cm

Max 8 kgs

  Deal/Saver : 1 piece 23 kgs

  Economy/classic : 2 pieces 23 kgs

  Business : 2 pieces 32 kgs

Qatar

 

40 × 20 × 55cm

Max 8 kgs

  Economy : 30 kgs and total length        300cm
  business : 40 kgs and total length    300cm  first : 50 kgs and total length    300cm               
Emirates

 

40 × 20 × 55cm

Max 8  kgs

  Special : 20 kgs
  saver/flex :  30 kgs
  flex plus : 35 kgs
  business : 40 kgsFirst: 50kgs
Delta

 

56 x 35 x  23 cm
Max 8  kgs
  Economy : 1 piece 23 kgs

  Business : 2 pieces 32 kgs

Air Canada  23 cm x 40 cm x 55 cm

Wheels and handles included.               

Maximum weight 10 kg

  Economy : 1 piece 23 kgs
  premium Economy : 2 pieces 23      kgsPremium Rouge Economy/business   : 2 pieces 32 kgs
What is the difference between a cabin baggage and a baggage?

During a flight, a passenger can have with him either a cabin baggage or a baggage. Cabin baggage or hand baggage, have specific permissible dimensions of size and weight and should be located on the lockers above seats or under the seat in front of the passenger, whereas a regular baggage has also specific dimensions of size and weight, but is placed on the cargo hold of the aircraft.